AI Customer Service
Agent
Connect your support tools and work your queue from Skopx chat. It analyzes tickets and conversations, drafts replies in your brand voice, summarizes escalations, and ties support activity to the deals, bugs, and deploys in the rest of your stack. A human approves every reply before it goes out.
Runs on your own API key, zero markup.
How It Works
Connect Your Support Stack
Link Zendesk, Intercom, Zoho Desk, ServiceNow, or Gorgias, plus the rest of your tools through nearly 1,000 integrations.
Ask in Chat
Work your queue from Skopx chat: analyze tickets, draft replies, summarize escalations, and pull in context from the rest of your connected stack.
Review and Send
Every draft waits for your approval. Your team decides what customers actually receive, with better context and less typing.
What You Can Do
No new inbox and no separate console. Everything runs through Skopx chat with the support tools you already use.
Ticket and Conversation Analysis
Ask about your queue in plain language. Skopx reads tickets and conversations from your connected support tools and answers with real context: volume, recurring issues, and who has been waiting longest.
Reply Drafts in Your Brand Voice
Ask for a response and get a draft grounded in the full ticket thread, written the way your team writes. You edit it, approve it, and send it from your support tool.
Escalation Summaries
Hand off a long thread in seconds. Skopx summarizes what happened, what was already tried, and what the customer needs next, ready for engineering or a senior teammate.
Context From Your Whole Stack
Support does not happen in a vacuum. Ask whether a ticket spike lines up with a deploy in GitHub, an open bug in Jira or Linear, or the deal attached in Salesforce or HubSpot.
Anomaly Flags
The Skopx insights engine watches your connected data and flags anomalies like a sudden spike in tickets, so you hear about a problem before it spreads.
A Human Approves Every Reply
Skopx drafts and summarizes; it never answers customers on its own. Nothing reaches a customer until someone on your team reviews and approves it.
5 reply drafts ready for your review. Escalation summary for the login errors drafted for engineering.