How to Connect Intercom to Skopx: Complete Integration Guide

Step-by-step guide to connecting Intercom with Skopx for customer communication analytics, chat metrics, and support insights. Set up in under 60 seconds.

Prerequisites

• A Skopx account (sign up free)
• A Intercom account with the data you want to analyze
• Your Anthropic API key (for AI-powered queries)

Step 1: Navigate to Integrations

Log in to your Skopx dashboard and click Integrations in the left sidebar. You will see all available integrations organized by category.

Step 2: Find Intercom

Search for "Intercom" in the search bar or browse the categories. Click the Connect button on the Intercom card.

Step 3: Authorize Access

A popup window will appear asking you to authorize Skopx to access your Intercom account. Review the permissions and click Allow. The connection is established in under 10 seconds.

Step 4: Start Querying

Once connected, go to any chat and start asking questions about your Intercom data. For example:

• "Show me my recent Intercom activity"
• "Summarize what happened in Intercom this week"
• "Send a message via Intercom"

What You Can Do With Intercom Connected

With Intercom integrated into Skopx, you can:

• Search: Find specific items, messages, or records across your Intercom workspace
• Analyze: Get AI-powered insights on your Intercom usage patterns and data
• Automate: Take actions in Intercom directly from the Skopx chat (send messages, create items, update records)
• Report: Include Intercom data in AI-generated reports and documents

Security

Your Intercom connection uses encrypted OAuth tokens stored in Composio's secure vault. Skopx never sees your raw credentials. The connection can be revoked at any time from the Connections page.

Troubleshooting

If the connection fails, try:

1. Ensure you are logged into the correct Intercom account
2. Check that popup windows are not blocked by your browser
3. Try disconnecting and reconnecting from the Connections page
4. Contact support@skopx.com if the issue persists