Customer Intelligence

Predict Churn Before
It Happens

AI-powered customer intelligence that monitors health scores, predicts churn risk, and surfaces insights from all your customer data. Know which accounts need attention before it is too late.

Which enterprise accounts have declining health scores this month?
4 enterprise accounts show declining health this month:
AccountHealthTrendRisk Factor
GlobalTech Inc42-18Usage drop 60%
Meridian Corp51-125 open tickets
Atlas Digital55-9No login 14d
Vertex Labs61-7Late payment

Source: HubSpot CRM, Zendesk, product usage logs

churn_prediction

Catch At-Risk Accounts Early

Skopx AI monitors customer behavior across every data source and flags accounts showing signs of churn. Declining usage, increasing support tickets, late payments, and disengagement are all surfaced automatically so your team can intervene.

  • Behavioral churn signals detected automatically
  • Risk scores updated in real time from all data sources
  • Alerts sent to Slack, email, or your CS platform
  • Historical accuracy tracking on all predictions
Churn Risk Monitor

GlobalTech Inc

Enterprise, $180K ARR

87% Risk

Risk Signals

Product usage dropped 60% in 30 days
3 escalation tickets in past 2 weeks
Champion (VP Eng) left the company
Renewal in 45 days, no discussion started

Recommended Actions

Schedule executive sponsor call this week
Assign dedicated onboarding refresh
Identify new champion contact

health_scoring

Customer Health Dashboard

Portfolio Health Distribution

Healthy (52%)
Monitor (30%)
At Risk (18%)

Score Components

Product Usage
30%72
Support Health
25%68
Engagement
20%81
Payment History
15%94
NPS / Sentiment
10%65

Weights are fully customizable per segment

Automated Health Scores From All Your Data

Skopx calculates customer health scores automatically by combining product usage, support interactions, billing patterns, NPS responses, and engagement data. Scores update in real time and are fully customizable to match your business model.

  • Composite scores from 5+ data dimensions
  • Customizable weights per segment or tier
  • Real-time updates as new data flows in
  • Trend tracking with historical comparisons

30%

Churn Reduction

2x

Faster Response

47+

Data Sources

95%

Prediction Accuracy

$16

Per Seat/Month

Real-time

Monitoring

Everything You Need for Customer Intelligence

From churn prediction to renewal forecasting, Skopx gives your customer success team the insights they need to retain and grow accounts.

Churn Prediction

AI detects at-risk accounts by analyzing usage patterns, support volume, billing behavior, and engagement signals across all your data sources.

Health Scoring

Automated composite health scores combining product usage, support health, engagement, payment history, and sentiment. Fully customizable weights.

Segment Analysis

Compare retention, health, and engagement across customer segments. Identify which cohorts are thriving and which need intervention.

Lifecycle Analytics

Track customer journeys from onboarding through renewal. Identify friction points and optimize each stage of the customer lifecycle.

Renewal Forecasting

Predict renewal outcomes based on health trends, engagement patterns, and historical data. Prioritize outreach for at-risk renewals.

Support Intelligence

Correlate support ticket patterns with churn risk. Surface accounts with escalating issues before they become cancellation requests.

Connects to Your Customer Stack, Out of the Box

HubSpotSalesforceZendeskIntercomStripePostgreSQL47+ more

Plus Slack, Gmail, Jira, GitHub, Notion, and 40+ SaaS tools

Three Steps to Prevent Churn

01

Connect Data

Link your CRM, support tools, billing platform, and product analytics in under 60 seconds each. Skopx automatically maps customer relationships across sources.

02

Monitor Health

AI continuously calculates health scores and churn risk from all connected data. Get real-time alerts in Slack or email when accounts need attention.

03

Prevent Churn

Act on AI-surfaced insights to save at-risk accounts. Track interventions, measure impact, and continuously improve your retention playbook.

Stop Losing Customers You Could Have Saved

Connect your customer data and start predicting churn in under 60 seconds.

Frequently Asked Questions

Skopx analyzes behavioral signals across all your customer data sources, including product usage, support tickets, billing patterns, and communication frequency. The AI identifies at-risk accounts by detecting patterns like declining engagement, increased support volume, or payment delays, and flags them before churn happens so your team can intervene proactively.
A customer health score is a composite metric that reflects the overall status of a customer relationship. Skopx automatically calculates health scores by combining data from product usage, support interactions, billing history, NPS responses, and engagement metrics. Scores update in real time and are fully customizable to match your business model.
Skopx connects to 47+ data sources including HubSpot, Salesforce, Zendesk, Intercom, Stripe, PostgreSQL, Snowflake, and more. You can combine CRM data, support tickets, billing records, and product analytics into a single conversational interface. Setup takes under 60 seconds per integration.
Yes. Skopx uses AES-256 encryption, row-level security for data isolation, and SOC 2 compliant infrastructure. Customer data is queried in real time and never stored permanently. All integrations use OAuth 2.0 or encrypted API keys, and your team maintains full control over data access permissions.