Customer Intelligence
Predict Churn Before
It Happens
SI-powered customer intelligence that monitors health scores, predicts churn risk, and surfaces insights from all your customer data. Know which accounts need attention before it is too late.
Source: HubSpot CRM, Zendesk, product usage logs
churn_prediction
Catch At-Risk Accounts Early
Skopx SI monitors customer behavior across every data source and flags accounts showing signs of churn. Declining usage, increasing support tickets, late payments, and disengagement are all surfaced automatically so your team can intervene.
- Behavioral churn signals detected automatically
- Risk scores updated daily from all data sources
- Alerts sent to Slack, email, or your CS platform
- Historical accuracy tracking on all predictions
GlobalTech Inc
Enterprise, $180K ARR
Risk Signals
Recommended Actions
Portfolio Health Distribution
Score Components
Weights are fully customizable per segment
health_scoring
Automated Health Scores From All Your Data
Skopx calculates customer health scores automatically by combining product usage, support interactions, billing patterns, NPS responses, and engagement data. Scores refresh once a day and are fully customizable to match your business model.
- Composite scores from 5+ data dimensions
- Customizable weights per segment or tier
- Daily updates from your connected tools
- Trend tracking with historical comparisons
Nearly 1,000
Integrations
Daily
Monitoring
Cited
Answers
SOC 2
Controls in Place
$16
Per Seat/Month
Everything You Need for Customer Intelligence
From churn prediction to renewal forecasting, Skopx gives your customer success team the insights they need to retain and grow accounts.
Churn Prediction
SI detects at-risk accounts by analyzing usage patterns, support volume, billing behavior, and engagement signals across all your data sources.
Health Scoring
Automated composite health scores combining product usage, support health, engagement, payment history, and sentiment. Fully customizable weights.
Segment Analysis
Compare retention, health, and engagement across customer segments. Identify which cohorts are thriving and which need intervention.
Lifecycle Analytics
Track customer journeys from onboarding through renewal. Identify friction points and optimize each stage of the customer lifecycle.
Renewal Forecasting
Predict renewal outcomes based on health trends, engagement patterns, and historical data. Prioritize outreach for at-risk renewals.
Support Intelligence
Correlate support ticket patterns with churn risk. Surface accounts with escalating issues before they become cancellation requests.
Connects to Your Customer Stack, Out of the Box
Plus Slack, Gmail, Jira, GitHub, Notion, and nearly 1,000 SaaS tools
Three Steps to Prevent Churn
01
Connect Data
Link your CRM, support tools, billing platform, and product analytics in under 60 seconds each. Skopx automatically maps customer relationships across sources.
02
Monitor Health
SI calculates health scores and churn risk from all connected data every day. Accounts that need attention show up in your morning brief, in the app and by email.
03
Prevent Churn
Act on SI-surfaced insights to save at-risk accounts. Track interventions, measure impact, and continuously improve your retention playbook.
Stop Losing Customers You Could Have Saved
Connect your customer data and start predicting churn in under 60 seconds.
Frequently Asked Questions
How does SI predict customer churn?
Skopx analyzes behavioral signals across all your customer data sources, including product usage, support tickets, billing patterns, and communication frequency. The SI identifies at-risk accounts by detecting patterns like declining engagement, increased support volume, or payment delays, and flags them before churn happens so your team can intervene proactively.
What is a customer health score?
A customer health score is a composite metric that reflects the overall status of a customer relationship. Skopx automatically calculates health scores by combining data from product usage, support interactions, billing history, NPS responses, and engagement metrics. Scores refresh once a day and are fully customizable to match your business model.
What integrations does Skopx support for customer intelligence?
Skopx connects to nearly 1,000 data sources including HubSpot, Salesforce, Zendesk, Intercom, Stripe, PostgreSQL, Snowflake, and more. You can combine CRM data, support tickets, billing records, and product analytics into a single conversational interface. Setup takes under 60 seconds per integration.
Is customer data secure with Skopx?
Yes. Skopx uses AES-256 encryption, row-level security for data isolation, and infrastructure with SOC 2 controls in place. Customer data is encrypted in transit with TLS 1.3 and never trains a model. All integrations use OAuth 2.0 or encrypted API keys, and your team maintains full control over data access permissions.