Zendesk analytics that turns support data into operational clarity
Resolution times, agent performance, CSAT trends, and SLA compliance. Ask questions about your Zendesk data in plain English.
The best support teams don't just close tickets. They use Zendesk analytics to prevent them.
Metrics buried in Explore
Zendesk Explore requires building custom reports, learning a query language, and waiting for dashboards to load. Most managers never see the data they need.
SLA breaches caught too late
By the time a weekly report surfaces a compliance gap, dozens of tickets have already missed their targets. Reactive reporting costs customer trust.
Support data stays in support
Product teams don't see ticket trends. Engineering doesn't see bug report volume. The people who could prevent issues never see the signals in your Zendesk data.
How Zendesk analytics actually works.
Skopx connects to your Zendesk instance and turns ticket data into conversational intelligence. No Explore reports, no SQL, no waiting.
Connect Zendesk in one click
Authorize Skopx with your Zendesk account through OAuth. Skopx indexes your tickets, agents, groups, satisfaction ratings, and SLA policies. The connection takes under two minutes and requires no engineering support.
Setup
<2 min
Ask about your support data
'What's our average first response time this week?' or 'Which agents resolved the most tickets in Q1?' or 'Show me CSAT scores by product category.' Skopx queries your live Zendesk data and returns verified answers with full context.
Query Method
English
Act on what you find
Spot an SLA breach trend and create a Jira ticket for engineering. See a CSAT dip and message the team lead in Slack. Export resolution metrics to a Google Sheet for the board deck. Insight to action happens in the same conversation.
Response
Real-time
The goal is to make every support decision data-informed.
When support leaders can ask questions and get trusted answers from Zendesk in seconds, customer experience improves across the board.
Get StartedZendesk Explore gives you dashboards. Skopx gives you answers.
Every metric your support org needs, accessible to anyone through a single conversation.
Resolution Time Analysis
Track first response time, full resolution time, and handle time by agent, group, priority, or custom field. Spot bottlenecks before they become SLA breaches.
Agent Performance
Compare agents by ticket volume, resolution speed, CSAT score, and reopened ticket rate. Identify coaching opportunities and top performers instantly.
CSAT Trend Analysis
Monitor customer satisfaction scores over time, by category, by agent, or by product. Detect drops early and correlate them with specific changes or incidents.
SLA Compliance Tracking
Real-time SLA breach monitoring across all policies. See which ticket types, groups, or time windows are most at risk and take action before targets are missed.
Questions,
answered.
Skopx connects through Zendesk OAuth. You authorize access with one click, and Skopx indexes your tickets, users, groups, satisfaction ratings, and SLA policies. No API tokens to manage, no engineering setup required.
Everything in your Zendesk instance: tickets, agents, groups, organizations, satisfaction ratings, SLA policies, custom fields, tags, and macros. You can ask about resolution times, CSAT scores, ticket volume trends, agent workload, SLA compliance, and more.
Zendesk Explore requires you to build reports, learn its query interface, and maintain dashboards. With Skopx, you ask a question in plain English and get the answer. No report building. You can also join Zendesk data with other sources like Jira, Slack, or your database in a single query.
Yes. Ask questions that span Zendesk and your other connected tools. For example: "Show me Zendesk tickets from customers whose Salesforce contracts are up for renewal" or "Create a Jira ticket for every Zendesk bug report with more than 5 duplicates." Cross-source queries are a core feature.
Yes. Skopx uses OAuth for authentication and never stores your Zendesk credentials. Data is encrypted at rest and in transit. Row-level security ensures users only see tickets they are authorized to access. SOC 2 compliant.
Zendesk analytics is included in every Skopx plan at $16 per seat per month. You bring your own Anthropic API key for AI costs, which are transparent and typically $5 to $15 per month per user. No hidden fees, no per-query charges.